Users are not fully deleted

Help
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23

Cool! Thanks for your help, please keep me updated

24

Hi @flopez,

Could you also share with me the user_id of the affected user?

Thanks,
Rueben

25

I’m not able to get the user ids from the platform, I cannot get into the user details but monitoring the network I was able to get this IDs

7C659ec78585502b5511cdba23
7C6596e3bf708aeb4188272491
7C6596e0de708aeb41882721a6

26

Hi @flopez,

Thanks for the update.

I will pass the details to our Engineering team to investigate these users further.

Thanks,
Rueben

27

Sure! Thank you, please keep me updated

28

Hi @flopez,

I was informed by our Engineering teams that the user has been deleted.

Could you please check and confirm for me if this has been resolved?

Thanks,
Rueben

1 Like
29

Yes, we were blocked by this issue so we deleted the entire db, thanks for your attention!

1 Like
30

Hi @flopez,

That’s good to hear! I’m glad that everything is working now.

Please let us know if there’s anything else we can to do help.

Thanks,
Rueben

31

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