We have some customers report that they can’t go through MFA enrollment process. It shows “Looks like something went wrong. Please retry.”
I have checked the customer’s HAR file and my own HAR file, I recognized that they are missing this request https://{tenant}.guardian.au.auth0.com/api/start-flow. I think this is the reason why they couldn’t finish MFA enrollment. But I have no clue why it could happen. Do you guys have any idea or face the same issue?
Hi @tony.nguyen,
Welcome to the Community!
I have found a few reasons why this could be happening:
- A clock mismatch; if the user’s clock is not synced correctly then the widget thinks the MFA link has expired
- An issue with cookies mismatching; have the user clear the cookies and cache and try again
If you still are having problems please send me the HAR in a direct message.
Thanks,
Dan
Thank for your response @dan.woda,
My customer said that he restarted his computer and it works now.
Thanks,
Tony
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Sounds like it was likely a clock issue. Thanks for following up!
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