We have a single app fronted up by Auth0. First time users go to the app, get redirected to Auth0, enter their email address and reset their password. When they then logon they are prompted to register for Guardian MFA.
This works fine for 99% of users but we have a handful who never get the Guardian enrollment option and get the ‘Looks like something went wrong’ error instead. If I follow the above process for their accounts as a test (on my PC) everything works fine.
The last logged entry for their account is the password reset.
All affected users are from the same 3rd party company so the assumption is that that company has something ‘local’ that is breaking something - maybe a firewall, maybe a browser lockdown policy etc.
I know that above is vague - but hoping someone may recognize the symptoms…