MFA enrollment does not work

Help
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1

Hi,

I would really appreciate some help around mfa.

I’ve enabled MFA for specific users by using rule based on this rule: How To Enable MFA For A Subset of Users

Then I tried to enable MFA for multiple users and all of them face the same issue:

  1. Enters credentials
  2. Being redirected to mfa page (seeing in the url)
  3. Spinner is shown and after some time getting the error “Your Login attempt has timed out.”

Things I tried:

  • Different devices
  • different browsers
  • different users
  • trying to send MFA enrollment invite from auth0 dashboard

Maybe anyone has faced similar issues or has any suggestions how could this possible be fixed?

2

Do you have any MFA factors enabled? You can check this by going to Security → Multifactor Auth in your Auth0 dashboard.

If you do and still getting the problem, I would take a look at the browser’s dev tools console to see if anything suspicious is logged there.

3

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