User cannot enroll new mfa device

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1

Hi,
I’m having an issue where a user can’t enroll a new mfa device.
He had a previous device that broke, we revoked it and clicked ’ Send an enrollment invitation’.
When he clicks the link in the email it shows a spinner almost indefinitely and then says ‘your login attempt has timed out’.

In the management console under the MFA section for this user it says - Recovery code Enrollment not complete.

Any ideas?
MFA is successfully set up for many other users.

Thanks,
Dan

2

Good morning @dajomu and welcome to the Auth0 Community!

If this is a non-tenant admin that needs their MFA reset we have documentation on this below that builds out the steps associated with reset:

In the event this doesn’t help or you feel the documentation is missing something please let me know and we can work together to build out from there. Thanks!

4

I tried all of that. That’s what I meant by revoking mfa device. It still doesn’t work.
I’ve put in a ticket with support about it

5

Thanks for working with our support team on this challenge @dajomu! I will let them take the lead on this and will share the solution here in the end :slightly_smiling_face:

6

This appears to have been resolved by the support team by performing a MFA reset. Thank you for working with our internal support team on this to get it resolved quickly!