MFA stuck at "Finish Enrolling Device"

[csheets]

I’ve hit the same case some others seem to find themselves occasionally where their TOTP MFA status is “Enrollment not complete” and there is a “Finish Enrolling Device” button, but all that happens is the generation of a new recovery code.
Can someone help, please?

[konrad.sopala]

Hey there!

Think you’ll be stuck in a loop. Just follow this procedure and we’ll be able to get you out of there:

Account Locked: MFA Resets Requests

MFA Reset Request Process Summary The aim of this FAQ is to help both you and us in handling MFA resets request in a more convenient and faster way. In general, it’s important to enroll in multiple MFA methods for Dashboard Admins, and leverage the ability to regenerate the recovery code. The following factors can be configured from the Profile page, and we highly recommend to enroll at least 2 of them and as many as possible: WebAuthn with FIDO security keys : WebAuthn roaming authentica…