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MFA enrollment email giving error


#1

When I ask for an enrollment email for my user for MFA, I get the email and click it then it errors with:
{"statusCode":404,"error":"Not Found","message":"Tenant not found","errorCode":"tenant_not_found"}


#2

Can you share your code (taking out all sensitive information)? Are you entering the correct tenant?


#3

Hey Jeremy, from the UI I’m just requesting an MFA invite. The invite arrives, I click on the link and that error pops up.


#4

I have exactly the same issue. I’ve created a single application and two users, and get this exact same error when I press the button to send an enrolment. The link in the email looks like this:

https://redactedappname.guardian.eu.auth0.com/enrollment?ticket_id=redactedtoken


#5

So to clarify, you’re in the Manage Dashboard and trying to enroll someone in MFA? Can you share a screenshot of exactly where you’re at? Also could you DM me your tenant name?