Unblock User is not working

Help
1

Hi,

I’m having an issue, I’m migrating my User base from firebase to auth0 with Lazy Migration.
We have a user that tried to log in with the wrong credentials and got blocked because of Brute Force Attack protection.
The problem is, I don’t have her user in the User Management → Users list
I followed this instruction: How to unblock a user that isn't in the user list - #2 by thameera

But didn’t work, I used this endpoint: https://auth0.com/docs/api/management/v2#!/User_Blocks/delete_user_blocks
Got the 204 response but the user is still blocked, I have her IP, is there a way to unblock her by IP?

As suggestion, this should be a lot easier to handle from the dashboard in my opinion.

Thanks

2

It was an issue from the User’s side, you can close this post

4

Hi @luis1 , Thank you for the updates. Glad to know you have solved it. We will close this topic now. :clap: