Welcome to the community, @JoshB2B!
Can you try unblocking the user using their email address with this management API endpoint? https://auth0.com/docs/api/management/v2#!/User_Blocks/delete_user_blocks
Welcome to the community, @JoshB2B!
Can you try unblocking the user using their email address with this management API endpoint? https://auth0.com/docs/api/management/v2#!/User_Blocks/delete_user_blocks