Unable to view 'Connections' configuration screen in dashboard

Get Help
,
1

On the dashboard, when navigating to Authentication > Passwordless > Email > Configure, I get a completely blank screen and no ability to edit the email template/other settings. The only way I can fix the UI is by refreshing the page. I’m 99% sure I made a change within the Management API that caused this problem, but I’m unable to restore the connection via that API in any way that causes this problem to be fixed. I have also tried disabling the email connection for my applications that use it, but there’s only a single application that uses it and it seems to make no difference in restoring any original settings.

Can someone assist me in getting this fixed?

3

Hi @ampossardt,

Thanks for your question.

I have not been able to reproduce the behavior you shared. When I open my passwordless email settings on the dashboard, the UI loads correctly the first time, and I can change my settings.

I am unsure if a change you made using the Management API affected the UI not rendering.

Could you elaborate on the change you made that you believe might have caused this issue?

And could you share the challenges you had with restoring the connection?

Thanks,
Rueben

4

No problem, I can provide a little more specific information. I was attempting to update the ‘options’ property associated with my connection (specifically, my Passwordless connection that I have set up), to include a ‘default domain’ property because of a different bug that i’m experiencing with magic link emails being generated right now (the domain of the generated magic link is ‘undefined’ when i sign up users through the management API). I had seen other posts which mentioned the property ‘default_redirect_uri’ which i assumed might be able to fix my issue with the magic links, so i tried using the management API to update this field for my tenant. Unfortunately, I didn’t realize that the call would wipe up existing properties on options (which it seems is all of the properties that the UI needs to function), such as the email template, email subject, etc.

So based on not having the default options anymore, it seems like the UI can’t successfully load because it’s looking for data that isn’t there anymore. This is just a guess, but its the only thing that has changed with the connection. What I’ve tried so far:

  • Attempting to find the ‘default’ properties from elsewhere on the internet, and update the connection via the management API
  • Setting the original default_redirect_uri property to null in hopes that it was causing some issue

I haven’t had any luck with either of these working though. I can still see that the page doesn’t load if i attempt to configure the connection. At this point, i think I’m completely stuck without some intervention by Auth0 internally to restore the connection to its original state.