Unable to set up account

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1

Cannot set up a new account. Tried different browsers, different locations and tenant names over a span of a few days.
After setting up my auth0 account the system fails to generate a tenant.

please help!

3

Hi @metatron.it2011

Welcome to the Auth0 Community!

Thank you for reporting this, it appears this issue is affecting multiple users and we are forwarding all information that we have to our internal teams for further investigation. We will provide an update as soon as we have any news, but in the mean time, please attempt some troubleshooting steps ( just so we are clear of any browser/network related settings that could be causing this) and let us know if you notice any change:

  • stored browser cache data might be preventing you from proceeding, please attempt to clear the cache, reload the browser and try one more time. Trying Incognito mode could also help;
  • try again with a different network connection if possible, to rule-out any potential issues directly related to your network;
  • please enable/disable your VPN, reload the browser and try one more time.

Looking forward to any update from you while we continue investigating internally.

Thank you for your patience and for reporting the issue!
Gerald

4

Hi @metatron.it2011

Returning for some additional information from your end, can you please confirm the Region of the tenant where you are trying to create a tenant? You can read our documentation on the available Tenant Regions in case it helps.

Thank you!
Gerald

5

Hi @metatron.it2011

Wanted to bring an update, the team informed me that the issue should now be resolved.
Please try again and let us know if everything is working correctly for you!

Best regards,
Gerald