Failed to create account

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1

After signup, it directed me to the account create page. but when I clicked the create account button, it always showed me an error

please help on this issue

3

Hi @jwfb,

Welcome to the Auth0 Community!

We apologies for encountering this situation, however the issue might be related to a recent incident that was since resolved by our teams.

I would recommend trying to create the account once again, and you can let us know how it went.
Best regards,
Remus

4

I have tried once again but this error still comes up

Error!

Something happened while trying to create the tenant: Failed to create account

5

Hi @jwfb,

Please try to follow these steps, since the issue might be caused by stored browser cache data

  • please attempt to clear the cache, reload the browser and try one more time
  • trying Incognito mode could also help resolve this;
  • try again with a different network connection if possible, to rule-out any potential issues directly related to your network;
  • please enable/disable your VPN, reload the browser and try one more time.

Please let us know the outcome, so we can further investigate this if needed.
Thank you!
Kind regards,
Remus

6

Hi @jwfb,

Please allow me to share some updates with you. Our teams have deployed a fix of this issue.

We deeply apologies for any discomfort that this situation might have caused. Could you please try again now and let us know how it goes?

Thank you!
Kind regards,
Remus