Cannot create Tenant

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1

Why i cannot create Tenant?
link: prnt.sc/E4IeCE8Cxb_C

3

Hi @ardhank08

Welcome to the Auth0 Community!

I understand that you are getting the following error message when trying to create your tenant: “Error! Something happened while trying to create the tenant: Failed to create account”.

Potential cause

As there is no incident that shows up on the Auth0 Status page tied to the behaviour that you are seeing, this is a more general error message when the tenant creation fails, which can have a number of causes. Allow me to share some of them:

  • browser related, cache data or the use of a VPN;
  • connection timeout;
  • server error.

Recommended steps

Allow me to share some troubleshooting steps that you can attempt in order to fix the issue and complete the tenant creation;

  • attempt to clear the cache, reload the browser and try one more time;
  • trying Incognito mode or a different browser could also help resolve this;
  • try again with a different network connection if possible, to rule-out any potential issues directly related to your network;
  • please enable/disable your VPN, reload the browser and try one more time;
  • choose a different name for the tenant.

Let us know if you were able to get past the error message!

Best regards,
Gerald

4

Hi @gerald.czifra

I try everything your recomendation steps and it is not working at all

Should i create using another account?

5

Hi @ardhank08

Thank you for going through all the steps!

If this is possible from your end, then yes, please let us know if you are able to setup your tenant via a different account.

To have your confirmation and exclude this potential cause, on the account that is having the error, do you happen to already be a member of a different tenant by any chance? On a Free tier, you are limited to a single tenant.

Looking forward to your reply!

Best regards,
Gerald

6

Hi @gerald.czifra ,

Yes, this account previously had a personal Auth0 tenant. However, that tenant was removed/deleted during our migration process.

As far as I know, this account is no longer a member of another tenant. After the previous personal tenant was removed, I tried to create a new tenant using the same account, but I still receive the following error:

“Error! Something happened while trying to create the tenant: Failed to create account.”

So I’m wondering if there might still be an old tenant association or tenant-limit state attached to my account even though the previous tenant has already been removed.

Could you please help check whether my account still has any tenant association or restriction on the Auth0 side that prevents me from creating a new tenant?

If needed, I can also test creating a tenant using a different account and share the result with you.

Thank you for your help.
Best regards,
Ardhan