Can't create new tenant :-(

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1

I’ve read multiple posts on this but doesn’t seem to be a way around this issue:

“Error!

Something happened while trying to create the tenant: Failed to create account”

This is after creating a new account with my corporate email and at the onboarding step of creating a tenant. I have tried multiple tenant names and regions with no success or apparent way forward.

Can someone assist?

With the frequency this is posted about, is there a permanent fix planned?

2

I am experiencing the same issue.

3

same here… It does seem to be a common problem, wonder there aren’t any support articles on this topic…

5

Hi everyone,

Welcome to the Auth0 Community!

Thank you for reporting this, it appears this issue is affecting multiple users and we are forwarding all information that we have to our internal teams for further investigation. We will provide an update as soon as we have any news, but in the mean time, please attempt some troubleshooting steps ( just so we are clear of any browser/network related settings that could be causing this) and let us know if you notice any change:

  • stored browser cache data might be preventing you from proceeding, please attempt to clear the cache, reload the browser and try one more time. Trying Incognito mode could also help;
  • try again with a different network connection if possible, to rule-out any potential issues directly related to your network;
  • please enable/disable your VPN, reload the browser and try one more time.

Looking forward to any update from you while we continue investigating internally.

Thank you for your patience and for reporting the issue!
Gerald

6

Hi everyone,

Returning for some additional information from your end, can you please confirm the Region of the tenant where you are trying to create a tenant? You can read our documentation on the available Tenant Regions in case it helps.

Thank you!
Gerald

7

I tried with Incognito and it doesn’t work.

8

when I click on “Create Tenant”, I see a page with “BadRequestError“. If I access manually the URL: `https://accounts.auth0.com/teams\`, I get the same thing.

I see that for both cases there’s a redirect happening and the response is a BadRequestError. My account is in the US (I cannot get to the page where I try to create the tenant).

9

It seems fixed now, thank you!

10

Hi everyone!

Wanted to bring an update, the team informed me that the issue should now be resolved.
Please try again and let us know if everything is working correctly for you!

Thank you @etiennenoel for confirming, it’s great to hear!

Best regards,
Gerald