Error!Something happened while trying to create the tenant: You don't have permissions to access the resource

Get Help
,
1

Hi,
A new user here. I just created an account to try and test the service. After confirming my email, I get redirected to (hXXXs://manage.auth0.com/welcome/) a wizard that wants me to create a tenant domain. This is where I get an error (sorry, air can’'t even post a screenshot here). I can’t do anything else. Can’t see the dashboard or my user profile (in case I’d like to delete my account after this failure). Instead I’m in this constant loop of being redirected to the /welcome screen and then failed tenant creation. Not a good user experience. Can someone help?

3

Hi @tombo, and welcome to the Auth0 Community!

I’m sorry for the problem you are facing when trying to create a new tenant.

  1. Could you please try again using a different browser?
  2. Does the error occur after typing in a tenant name and hitting continue? If so, could you try with a different tenant name?

Thanks!
Teodor.

4

Thanks for your reply Teodor.

Re. 1. I initially used Safari and now tried with Edge - same result (the same error).
Re. 2. I tried with using the pre-filled tenant domain - didn’t work. I then logged out and logged back in and tried to change the pre-filled value but again - same error.

5

Thanks for trying that!

I will send you a DM to ask for some more information that can help me figure this out.