Can't create new tenant (no permission to access the resource)

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1

Hey,
I just created my account and I was immediately prompted to create my first tenant. I entered something that fit, selected eu, as I am from there, and I clicked “Create Account”. I tried this multiple times, receiving one of three errors:

  1. Error!Something happened while trying to create the tenant: You don’t have permissions to access the resource
  2. Error!Something happened while trying to create the tenant: Failed to create account
  3. Error!Something happened while trying to create the tenant: API Error. Please contact support if the problem persists

It seems to be random what error I get, I am not connected to a VPN, I tried it using a vpn, I tried in a private window of a different browser, and I tried researching the error messages, but all I found was a post of someone who seemed to have a similar problem, but the issue was apparently solved in dms, and nothing of what happened is on the thing.
(Error!Something happened while trying to create the tenant: You don't have permissions to access the resource)

I don’t know what to do, it seemed like such a simple thing, just enter stuff, but I can’t do anything before registering my first tenant.

I don’t know if the tags are right, none seemed to fit.

Can someone help?

3

Hi @bidev,

Welcome to the Auth0 Community!

We apologies for encountering this situation, however the issue should have been related to a recent incident that was since resolved by our teams.

I would recommend trying to create a tenant once again, and you can let us know how it went.
Best regards,
Remus

4

hi @remus.ivan,

I tried it multiple times since my post last night, and nothing changed by now, I am still getting the error messages. I have selected EU and typed in a custom name, it signaled me with a green checkmark that the name was available, but I could not do it, I got the API error message this time.

Kind regards

5

Hi @bidev,

I am sorry to hear about this, but no worries, we will get to the bottom of this. Could you please try once again to create a tenant when using an incognito window? If that does not work, can you please let us know the exact Api Error Message you are receiving ?

Thank you in advance!
Remus

6

Hi @remus.ivan,

I did what you recommended, and I recorded it, you can see the recording here:

In case you can’t see the video, either because something didn’t work or the policy forbids it:
The video shows me opening auth0 in a private tab, logging in, selecting EU, entering a name for the tenant, and clicking “Create Account” repeatedly without success, receiving error messages 2 and 3 in a random-seeming fashion. (referring to my original post)

Hope this helps in resolving my problem :slight_smile:
Kind regards.

7

Hi @bidev,

Thank you for going through these steps. Unfortunately we are unable to see the recording due to policy issues. I have sent you a private DM, so if you could please reply to it with the exact errors that you are receiving and your account email address, that would be very helpful for us in order to further investigate this situation.

Thank you!
Remus