Troubleshooting Missing "Display Connection as a Button" Feature in Enterprise Connection Settings

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Overview

The “Display Connection as a Button” feature allows users to access enterprise connections from the login page seamlessly. However, some admins encounter issues where this option is not visible. In this article, we explore the cause behind this behavior.

Applies To

  • Enterprise connections
  • Display Connection as a Button
  • Feature

Cause

The absence of the “Display Connection as a Button” option can occur due to several reasons:

  1. Custom Login Pages: When using a custom login page, the default “Display Connection as a Button” option is not supported. This is because custom login pages often override the standard behavior.
  2. Classic Universal Login: Similar to custom login pages, Classic Universal Login (UL) Enterprise Connection Buttons are only supported with the New Universal Login. Classic UL provides more flexibility but can impact certain features.

For more details, please consult the universal-login-vs-classic-login documentation.

Solution

To address this issue, Auth0 developers can follow these steps:

  1. Custom Button Integration:
  • Create a custom button on the custom login page.
  • Configure the button to redirect users to the enterprise connection login page.
  • Ensure that the button’s behavior aligns with the application’s requirements.
  1. Universal Login Page Customization:
  • If using Classic Universal Login, customize the login page to include a clear link or button for enterprise connections.
  • Modify the login flow to handle the redirection to the enterprise connection when the user clicks on the custom button.

By implementing these steps, Auth0 developers can enhance the user experience by providing a seamless way to access enterprise connections. Remember to adapt these solutions to the specific use case and communicate effectively with the user base.