The users don't receive email verification anymore


I tried to fix this problem in email templates. It seems that it works but I don’t receive verification email.

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Hi @xenia,

I apologize for the delayed response. Are you still running into this issue? If so, can you please provide me with the steps to reproduce, any errors you are receiving (please check the Auth0 logs), and I will try to reproduce. Also, please verify that you have set up an email provider and are not using the Auth0 dev keys.


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Hi @dan.woda,
Thank you for your reply!
Actually I still have this issue. Some people don’t receive verification email and as a log I have this:

  "date": "2020-06-04T15:10:52.395Z",
  "type": "fn",
  "description": "To:",
  "connection": "Username-Password-Authentication",
  "connection_id": "",
  "client_id": "CRuHQNmG11Aj4e1oX221alQClAkPlI2X",
  "details": {
    "email_type": "verify_email",
    "to": "",
    "error": "Invalid login: 535-5.7.8 Username and Password not accepted. Learn more at\n535 5.7.8 g18sm4410836pgn.47 - gsmtp"
  "log_id": "90020200604151057449000862404835455587204963358717509698",
  "_id": "90020200604151057449000862404835455587204963358717509698",
  "isMobile": false,
  "user_agent": "Other 0.0.0 / Other 0.0.0"

Sometimes it happens also with gmail accounts, when the “connection” is "Username-Password-Authentication”. But sometimes it works. I don’t understand why.

Could you help me, please?

Kind Regards,

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Would you DM me your tenant name?