Last Updated: Dec 3, 2024
Overview
The email is not being received when trying to test the change password email by using SMTP Gmail service as the custom email provider.
The log shows the following error description:
Invalid login: 535-5.7.8 Username and Password not accepted
Applies To
- SMTP Gmail service
Cause
Some apps must provide a Gmail App Password to connect to the Gmail service, as Google asks for it if it is a non-Google app or a device trying to log in.
Solution
To set the credentials on the Auth0 side, follow these steps:
- Go to the Dashboard.
- Click on Branding in the left menu.
- Click on Email Provider.
- Complete the Username and Password using the new credentials.
- Click Save.
