Forgot password not sending email to valid gmail account

[steveshier]

I am on a trial account using the .NET Core 3 sample. I was able to do an MFA after using Google Authentication and using my phone to get the code from my Twilio account.

I then wanted to test the forgot password function. I ran the application from Visual Studio which loaded the login screen. I clicked forgot password and entered a valid gmail account. I got no email from auth0 in my gmail account. I also tried the resend email function to no avail. How do I get my forgot password email?

TIA,

Steve

[lihua.zhang]

Hi @steveshier ,

Welcome to the Auth0 Community!

This FAQ explains the reasons for not receiving password reset emails.

Password reset emails not received

Problem Statement The configuration test emails are coming through just fine, but when we invite a user to an organization or create a change password ticket, the emails are not being received. We are getting different ticket URLs from the response from Management Client, but no emails. We have tried both our corporate email addresses and also Gmail addresses. Other email flows are working, but password reset emails are not being received. Symptoms Other email flows are working, but password re…

Any errors in the tenant logs?

Thanks!

[steveshier]

Thanks. I was resetting a password where there is no database connection. I will try the solution at the link you’ve provided.