Reset Password email not being sent

Help
,
1

I have setup Microsoft 365 as a custom email provider. The configuration seems to be valid as when I click on “Send Test Email”, I receive the email. My problem is that the “Reset Password Email” doesn’t work though. When I check the log, I can see a "Failed Sending Notification
" error and the error itself doesn’t have much information for me to try and fix this issue. Here is the context data:

{
  "email_type": "reset_email",
  "to": "#############",
  "error": "Error sending email: "
}

Am I missing any step or any additional configurations here ?

Thank you in advance,

3

Hi @ashutosh.khadka

Thanks for reaching out to the Auth0 Community!

Please check the below link it might help you to solve the issue.

Thanks
Pavan.