Hi, We have one user trying to sign up, and they repeatedly receive a “The user already exists” error. The user doesn’t appear in the dashboard, and querying for the user via the API also returns nothing. We have no record of the user ever having existed in our realm. Is there anything we can do t…

We had to get the customer to create a new email address and re-register with that email address. So there’s no way we can see if the issue is fixed. This was a bit of a challenge as he was a very old man who was quite computer illiterate.

The user already exists being returned when attempting to create a new user

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tom.haywood October 28, 2019, 9:42pm 4

Hi Konrad,

Is there anything we can to work around this problem? Our customer doesn’t have another email address to try, and we will lose them if we can’t create their account.

Tom.

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The user already exists being returned when attempting to create a new user

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