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Sign up error: "User already exists"

There seems to be an error with the sign up process for a user of mine. The user wants to sign up for a new account and gets the error message that the user already exists.

It may be the case that this user already created an account in the past that was deleted via the Auth0 dashboard.

However there is no user with existing credentials (email, username …) in my Auth0 Dashboard or user database.

Help is very much appreciated.

Hey there @maximilian_cs!

One more thing to check and compare before we step into with our heavy inspections tools :slight_smile:

Have you tried checking it by user_id?