Hi, We have one user trying to sign up, and they repeatedly receive a “The user already exists” error. The user doesn’t appear in the dashboard, and querying for the user via the API also returns nothing. We have no record of the user ever having existed in our realm. Is there anything we can do t…

We had to get the customer to create a new email address and re-register with that email address. So there’s no way we can see if the issue is fixed. This was a bit of a challenge as he was a very old man who was quite computer illiterate.

The user already exists being returned when attempting to create a new user

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konrad.sopala October 21, 2019, 8:36am 3

Hey there Tom!

I believe it’s the issue on our end that some of the users already reported. Our engineering team is looking into that. Will let you know once we have something!

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The user already exists being returned when attempting to create a new user

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