Hi, We have a Tenant Member that has been blocked due to reaching the Invalid Login Threshold in Brute Force Protection. How can we unblock this account so they can access the Admin Dashboard? Cheers, Maurice

Hi @maurice.bernardo , Sorry that I misunderstood your query earlier. To regain access to the Auth0 dashboard, the blocked tenant member can click on the “forgot password” link on the login page, enter the email, and then click on the link on the email to reset the password. I just tested this on m…

lihua.zhang April 11, 2022, 11:52pm 3

Hi @maurice.bernardo ,

Welcome to the Auth0 Community!

The 3rd question in this FAQ mentioned how to unblock users. Hope this helps!

Tenant Member Blocked