Admin account is blocked

I have several admins on my account, all are working fine but 1 of them.

It was working fine, I guess that person tried to login with wrong credentials many times and now she is locked out. Tried to recover password, email was not sent. Tried deleting and creating again and still blocked.

Hmm that’s kinda weird scenario! Can you send me via private message your tenant name and that user email + user id so we can look into that? Thank you!