User Account Blocked

We have a user who is showing up in our logs as blocked, however, we are unable to find that user in the User Management section. Because of this we cannot unblock the user.

Please advise what we can do for the user.

Hey there!

Sounds weird but let me help you with that! I would like you to send me a private message here in the forum with your tenant name and that blocked user email. Thank you!