Tenant admin cannot access dashboard resource or load tenant settings

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@support

Hi, I’m the admin of my auth0 account but I keep getting this error whenever I try to create a new application - “Error! You don’t have permissions to access the resource”.

Also, in tenant settings, it just says “Could not load tenant settings” in the general tab.

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Hi @mydevzone0

Welcome to the Auth0 Community!

I understand that you are encountering the " Error! You don’t have permissions to access the resource " message when attempting to make changes within your tenant.

Potential cause

This error message is an indication that our tenant has been marked for deletion due to a long period of inactivity. Tenants that remain inactive for a continuous period of 150 days are scheduled for deletion, and once deleted through this process cannot be recovered.

To prevent a tenant from being deleted, perform one of the following actions:

  • Perform an admin login to the Auth0 dashboard;
  • Maintain usage activity through logins or API calls on the tenant.

Recommended action

If your tenant is no longer accessible, new tenants can be created at auth0.com/signup.

  • Create a new tenant — Note that each account is limited to one free tenant at a time. It may take several days for the previous tenant to be fully deleted before a new one can be created;
  • Use a different account — You can sign in with a new email address, or use your existing email with a different authentication method (Social method such as Google or Github), to create a new tenant immediately.

Please be aware that the previous tenant name cannot be reused.

Have a great one!
Gerald