Error! You don't have permissions to access the resource

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1

I am the owner of my Auth0 tenant, but any time I try to click any of the items in the sidebar on the Auth0 Dashboard, or try to create an application or anything else, I get the following error:

“Error! You don’t have permissions to access the resource”

I am also unable to create a support ticket.

2

Hi @the.dark.prince

Welcome to the Auth0 Community!

I understand that you are receiving the " Error! You don’t have permissions to access the resource " message when attempting to interact with any of the options on your tenant.

Official solution

The error message that you are seeing is indicative that the identified tenant has been inactive for a period exceeding three months. This includes admin logins to the Auth0 dashboard, as well as usage activity through logins or API calls on the tenant. When a tenant on a free plan is inactive for an extended period of time, alerts may be sent about the inactivity. Tenants that remain inactive for a continuous period of 150 days are scheduled for deletion, and once deleted through this process cannot be recovered.

To prevent a tenant from being deleted, perform one of the following actions:

  • Perform an admin login to the Auth0 dashboard;
  • Maintain usage activity through logins or API calls on the tenant.

If your tenant is no longer accessible beyond the actions above, new tenants can be created at auth0.com/signup.

  • Create a new tenant — Note that each account is limited to one free tenant at a time. It may take some time for the previous tenant to be fully deleted before a new one can be created;
  • Use a different account — You can sign in with a new email address, or use your existing email with a different authentication method (Social method such as Google or Github), to create a new tenant immediately.

Please be aware that the previous tenant name cannot be reused.

This is in accordance with our official KB Article - Auth0 Tenant Deletion Due to Inactivity.

Have a great one!
Gerald