Temporarily disable TOTP for an admin console user

I’m trying to disable my TOTP so that I can switch it to another authenticator app, but the “Remove” button is disabled in my profile.
Does anyone have any clues on how to enable it? Thanks

Hi @thetallbloke,

Welcome to the Auth0 Community!

Are you still seeing this issue? I am not able to recreate the MFA factor Remove button being grayed out.

Would you please share a screenshot of what you are seeing?

Hi Dan,
On a whim, I added another option to get a code for login - Mobile. On page refresh, the original “remove” button is now red and activated.
Maybe a tool tip to say why the button is disabled would be handy.
I did have Windows biometrics enabled before adding my mobile number though.


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Great. I’m glad you were able to get it resolved!

Thank you for the feedback!

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