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Subscribtion not enabled after payment



We upgraded a tenant yesterday.
Payment is visible BUT we are still on Free?


It may take some additional time for subscription information to be updated when compared to the actual payment information, but I’ll try to get more information about this situation.


18 hours has passed since payment…


18 hours has passed since payment…


It’s indeed a significant time so it may suggest that something unexpected happened in your situation. As mentioned before I’m trying to get more information on this and you may be contacted in case there is a need to obtain more sensitive information (which would not be suitable to discuss here).


I have contacted you through an internal ticket. We apologize for the inconveniences caused.


As mentioned in the comments due to the nature of the problem the situation is being handled through a non-public channel so I will be closing this question.