Downgraded the license but am still being billed :(

Hi everyone, I have been billed twice since downgrading the license to the free version. Because I am on the free version I cannot raise a ticket to support. Sales department can’t help. How do I move forward to get this resolved…?

Hey there!

Can you send me via private message here in the forum your email and tenant name? Thank you!

Sure. How do I send a private message?

Just click on my avatar here and there should be a blue message button there.

As I’ve said in the private message. One of our developer support associates should reach out to you shortly to handle that hurdle. Thank you and sorry for the inconvenience!

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