Failed payment - how to resolve

Hi @support
The billing failed on our account and I have updated the card details, however, the payment still isn’t processed. The link pointed me here - can you please assist with resolving this?

Hey there!

We can handle that for you. In this type of situations we need to bring the conversation off public as we need to share some sensitive details. Can I ask you to send me a private message here in the forum (you can do so by clicking on my avatar and then going to my profile and hitting the big blue message button) with the following details:

  • email
  • tenant name

Thank you!

1 Like

Hi Konrad,

Just sent all the things you asked for.

Please let me know if you require anything further.


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