Sole admin account blocked – Not receiving password reset emails

Get Help
1

Hello Auth0 Support Team,

I need help recovering access to my original Auth0 administrator account.

When I try to log in, I receive the following error:

“Your account has been blocked after multiple consecutive login attempts.”

I have tried resetting my password several times, but I never receive the password reset or account unlock emails.

I have checked my spam folder, and my email address is working correctly because I receive other emails without any issues.

Important details:

  • I am the only administrator of my Auth0 tenant.

  • I cannot access the Auth0 Dashboard.

  • I am unable to receive password reset emails.

  • I have created a second Auth0 account to contact support.

Could you please help me unblock my original administrator account and restore access to my existing tenant?

I can provide my original administrator email address and tenant details privately for identity verification.

Thank you very much for your assistance.

3

Hi @roberto.romeralora

Welcome to the Auth0 Community!

I understand that you are facing issues with accessing your Auth0 account, receiving the “Your account has been blocked after multiple consecutive login attempts.” error message.

Recommended solution

Please send a DM ( Direct Message ) to our @support group, forwarding all the information provided and confirming the email address of your Auth0 account and the name of the tenant you are trying to access. You can click on " support" mentioned above and should have the option of sending a message to the group. The DM creates a private conversation where more sensitive details can safely be shared with us for troubleshooting.

We will be able to submit a Support case on your behalf in order to recover access to your account and tenant.

Looking forward to your DM!

Have a great one,
Gerald