My admin account is blocked

[saif09]

My account is blocked from too many failed login attempts, the forgot password flow indicates that a pwd reset email has been set but I’m not receiving anything (spam is also empty)

Could you please help asap!

@konrad.sopala @James.Morrison sorry to tag you directly guys, I really need my account unblocked as soon as possible.

Will need to send you the tenant name

[James.Morrison]

Good morning @saif09 and welcome to the Auth0 Community!

When you get a chance please review this FAQ on this front and it should help us get the recovery process started. Thanks!

Account Locked: MFA Resets Requests

MFA Reset Request Process Summary The aim of this FAQ is to help both you and us in handling MFA resets request in a more convenient and faster way. In general, it’s important to enroll in multiple MFA methods for Dashboard Admins, and leverage the ability to regenerate the recovery code. The following factors can be configured from the Profile page, and we highly recommend to enroll at least 2 of them and as many as possible: WebAuthn with FIDO security keys : WebAuthn roaming authentica…

[saif09]

Hi @James.Morrison,

thank you for your reply, I have just created the account a couple of weeks back and haven’t enabled MFA and I got locked out.

Could we please start the recovery process soon?

Please let me know if there is any info that I can provide to help with this.

Also, can you please advise, why can’t we use the “reset password flow” to reset the password for our account?

Many thanks,
Saif

[James.Morrison]

When you get a chance can you direct message me the tenant name so I can take a deeper look? Thanks in advance!