Locked out of sole administrator account - unable to recover existing tenant

Hello,

I am the sole administrator of an existing Auth0 tenant.

My original administrator account became blocked after multiple consecutive login attempts.

I created this temporary Community account because I can no longer access the original administrator account.

I need to provide my tenant name and administrator email privately for account recovery, but I do not appear to have permission to send a private message to @support from this new account.

Could an Auth0 staff member please initiate a private conversation with me so I can provide the required details securely?

Thank you.

I am currently blocked from the Auth0 Dashboard and cannot recover access through the normal password reset flow.

Hi @mlvnmusician

Welcome to the Auth0 Community!

I have adjusted your permission and now you should be able to send us a dm to the @support group with the tenant name and email address associated with the account in order to submit a support ticket on your behalf.

Kind Regards,
Nik