Lost administrator access to active tenant; support ticket submission fails

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1

Hello Auth0 Support,

We need help recovering administrator access to the active tenant d—s. It is currently used by our live NATURA Point Card application. The original Dashboard administrator account can no longer be identified, and the tenant does not appear in the tenant switcher for the Google accounts available to us.

We created a new trial account only to contact support. We attempted to submit an Administrator Questions or Issues ticket twice, but the Support Center returned: Your ticket could not be submitted due to a system error.

Could a moderator or support representative contact us privately so we can provide the previous administrator email candidates, the new administrator email, client details, and proof of control? Please do not delete or modify the active tenant or its users.

Thank you.

3

Hi @natura_support

Welcome to the Auth0 Community!

I understand that you are looking for assistance with re-gaining Administrative access to your tenant.

Please send a DM ( Direct Message ) to our @support group, forwarding all the information provided and confirming the email address of your Auth0 account ( that you want to add as Admin ) and the name of the tenant. You can click on " support" mentioned above and should have the option of sending a message to the group. The DM creates a private conversation where more sensitive details can safely be shared with us for troubleshooting.

We will be able further assist with this request over the private DM.

Have a great one!
Gerald