Recovery Admin access for existing tenant

Help
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1

Hi,

We’ve lost access to a tenant and need to regain access.

3

Hi @tjohnson ,

Welcome to the Auth0 Community!

Please follow the steps below:

  1. click on your profile picture of the top right corner
  2. click Preference (the person icon)
  3. click Activity
  4. click Messages
  5. click New Message
  6. create a direct message to @support Auth0 Support and provide the name of the tenant and the email of the Admin. We will assist you from there.

Thanks!

4

The Activity tab does not contain an option for messages. Only the following are present:

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5

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