Restart auth flow from "Verify Your Identity"?

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Hi
I am using Auth0 for authentication of a Java application using OAuth and Spring Security. I am using MFA and everything works fine so far.

I noticed that users (sometimes?) get the “Verify your identity” screen asking for the TOTP if the user gets back to the application. Users cannot get away from this dialog without successfully entering the TOTP. But sometimes users have multiple accounts to access the application and want to get back to the screen to enter the email. This seems to be not possible (without clearing the cookies).

Is there a way to reset or restart the login flow?

Thanks for any help
Klaus

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Hello, is there nobody with any feedback on my question?

Klaus

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Having the same issue/question. I have an account with valid email/password but my TOTP is wrong (I had to re-make an account int he same tennant and didnt update my TOTP). There is no way for me to go back to email select in verify window, verry annoying.

5

Hi team,

Thank you for reaching out to us!

We are trying to respond and provide some information on older posts, in case others encounter the same issue.
In this case, it is possible to add a logout button, directed to the logout endpoint, in the footer of the MFA widget, that can be used in order to terminate a user’s session. This can be done by updating the New Universal Login template, as explained in the following topic.

I’m also including the following Knowledge Article on how to Allow Users to Navigate from the MFA Page Back to the Login Page that can also provide useful in this context and provide additional information.

Hope this helped!
Gerald