Reset Password Emails Sent By Auth0 Take Several Hours To Arrive

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1

We’ve noticed for the past two weeks that latency between submitting the password reset form and actually receiving the reset password email has significantly increased. Usually it takes about 1 - 2mins, now we’re seeing delivery times of 2hours or worse… We’ve seen 8 hours last week.

Are Auth0 staff aware of this? Or might this be something lower down on the SMTP pipeline?

2

Hi @gio

I think others here have reported this. However, you should not be using Auth0 to send emails for your production tenant - are you? If so, you need to configure your own email server.

If something is going on with Auth0’s email, we will figure it out. Email tends to be difficult to debug.

John

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