Thank you for reaching out to us!
I understand the confusion these terms can create, please allow me to shed some light :
- External Active Users - these are any non-employee users that authenticated in a given month in a tenant;
- Regular Active Users - these are users that have authenticated in your tenant at least one time in a month, also referred to as Monthly Active Users ( MAU ). These are not individual users however, for example if a user authenticates with 3 different methods ( let’s say Google, GitHub and Username/PW), these will count as 3 MAUs, even if it was technically the same user, but with different user profiles;
- Users: 25 000 - these would refer to the total number of user accounts, regardless of authentication method, present on your tenant. This does not count towards your quota.
The numbers that you are seeing make sense in the context provided, if your users had to re-login, the number of MAU/Regular users is expected to go up. I would say to not worry about this being over the quota limit and observe the numbers throughout the next month. If the numbers are consistently over the limit for a couple of months in a row, then it’s considered that the MAU base has increased and you would likely required a subscription upgrade.
These terms have changed over the years and looking at older Community topics could create a bit of confusion, however I will share some topics on this matter just to provide more context :
- Monthly Active Users vs. External Users
- Understanding MAU and EAU difference
- What is meant my Monthly Active Users for Auth0? - #8 by sylvainf
Hope this helped clear things up! Please do not hesitate to reach out to us for any other issues or concerns.
Best regards,
Gerald