I’m on a free plan with a android/ios app and in my Quota Utilization i have both these numbers and cannot understand the difference.
Regular Active Users
External Active Users
The Regular Active Users says 10K+ of 7K which is over quota due to new version of the app where the users have to re-login. I have been at average ~1000 Regular Active Users per month last 10 years but is having a temporary “hick up” here.
But at the same time External Active Users says 0. What kind of number is this?
I’m temporarily over quota on Regular Active Users but it seems like the login still works. Tried to search forum and ask Chat GPT but super unclear what the difference is and what number that counts and if its OK with this temporary hickups.
When I login in the dashboard Users: 25 000. Which is another term..
Using WebAuth in native android/ios app if that makes any difference.
I understand the confusion these terms can create, please allow me to shed some light :
External Active Users - these are any non-employee users that authenticated in a given month in a tenant;
Regular Active Users - these are users that have authenticated in your tenant at least one time in a month, also referred to as Monthly Active Users ( MAU ). These are not individual users however, for example if a user authenticates with 3 different methods ( let’s say Google, GitHub and Username/PW), these will count as 3 MAUs, even if it was technically the same user, but with different user profiles;
Users: 25 000 - these would refer to the total number of user accounts, regardless of authentication method, present on your tenant. This does not count towards your quota.
The numbers that you are seeing make sense in the context provided, if your users had to re-login, the number of MAU/Regular users is expected to go up. I would say to not worry about this being over the quota limit and observe the numbers throughout the next month. If the numbers are consistently over the limit for a couple of months in a row, then it’s considered that the MAU base has increased and you would likely required a subscription upgrade.
These terms have changed over the years and looking at older Community topics could create a bit of confusion, however I will share some topics on this matter just to provide more context :
Really appreciate the reply from you! I’ve been reading up on the articles you sent, thanks.
Just to be clear about our currentsituation:
We have 2 apps, 1 for android and 1 for iOS (Native SDK:s with WebAuth for both) and no login on our website. The apps are public and targeted againt consumers (not employees etc). The user should login as seldom as possible and we try to keep them logged in all the time, just refreshing the idToken with the saved refreshtoken, using your credential storage from the SDK when it expires every 2 days.
It does look like this in my dashboard atm (see screenshots).
Is 7500 monthly active users still the number to look at and 25.000 is not applicable for us (since its 0 in the screen shot )?
Would you still say that i can wait for november and maybe into december to see if this stabilizes the coming weeks and then take action?
Would you say that you guys use to get in touch before shutting us down on the day?
Let me tackle your questions separately to provide clearer context:
That is correct, the limit on the Regular Active Users section would be the one to focus on. It has gone above the limit for this month, but occasional spikes are expected and accounted for on our end in order to not impose any restrictions or limitation for one-time events;
I would say to not be very concerned at the moment and continue observing the numbers for the rest of this month and into December. If this was indeed a one-off spike and in the following month your numbers go back to normal, or at least they are well under the 7k cap, there will be nothing to worry about with regards to this event;
In general when exceeding the limit, you should first see a notification in the dashboard that you are over your quota ( as the warning message shared in your attached screenshot) and likely you will receive an email about this. We might reach out directly in case the limit remains exceeded for a couple of months, a confirmation of this can also be found here.
At this moment, this would account as normal behaviour with an occasional spike over the limit. As you do not have cumulative months, nor is the quota exceeded by a huge margin, my recommendation is to keep monitoring the activity and reach out to us again in case things do not return to a normal state.
Hope this helped, we’re here in case you need any further assistance!
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