About when the number of users exceeds the limit

Hello.
If the limit is exceeded, how are the users treated?
Will they not be able to log in?

Hi @yfujita,

Thanks for reaching out to the Auth0 Community!

I understand that you have a question about the consequence of exceeding the number of users on your tenant.

Firstly, the number of external active users allowed for your account depends on your subscription level. For example, the Free Subscription Plan offers 7000 external active users, and the Essential Subscription Plan offers 10,000 external active users.

If you exceed this limit, you may encounter challenges with creating new users. Your existing users will still be able to log in.

You can learn more about the different subscription plans on our pricing page here.

Please let me know if there’s anything else I can do to help.

Thank you.

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