Active users question

Hi there,

I would like to know if when Auth0 site says “Active users”, they’re meaning “Users that signed in at least in a month”. If yes, in case these users do not sign in, will they be deleted from database?


Hi, @mateus - welcome to the Auth0 Community!

No, users will never be deleted on your behalf. We simply do not count users that did not log in or refresh their token during the given month towards your quotas. You can have a million users, but if only 10,000 users log in/refresh their tokens during the month, you will only be charged for 10,000 users.

Let me know if this helps.

1 Like

That’s really nice. Now I got it.

Thanks for answering me.

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