Refund for Self-Service Subscription when Customer Upgraded the Wrong Tenant

Knowledge Articles
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Overview

This article provides details for customers about the Refund Requests For Self-Service Subscriptions on who to contact for a refund when customers upgrade a subscription in the wrong tenant.

Solution

For customers on the Self-Service subscription.

  1. Downgrade the subscription to the free tier;
  2. Contact Okta Accounts Receivable at ar@okta.com, providing the following information:
    • Subscription plan that their tenant was on before downgrade or cancellation.
    • Date of downgrade or cancellation.
    • Brief description of the reason for downgrade or cancellation.

Requests must be submitted by a Tenant Administrator and are subject to evaluation and verification by Okta.