Recover Admin Access to a Tenant

Knowledge Articles
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Overview

This article provides steps to recover administrator access to a tenant. This situation occurs when the sole administrator, such as an employee or contractor, departs from an organization without delegating administrative access to another individual.

Applies To

  • Auth0 Tenant
  • Auth0 Admins

Solution

Attempt the following methods to regain administrator access to the tenant:

  1. If access to the former administrator’s email account is available:
  2. Navigate to the login page.
  3. Request a password reset for the administrator account.
  4. Follow the instructions received via email to reset the password.
  5. If another administrator has access to the tenant:
  6. The existing administrator can remove the former administrator’s account.
  7. The existing administrator can add a new administrator account.
    NOTE: It is recommended to have multiple administrators on a tenant to prevent loss of access.

If the above methods are unsuccessful, particularly if the former administrator was the sole administrator and their account is protected with Multi-Factor Authentication (MFA) that is inaccessible, a support request must be created. Access may be granted after verification of tenant ownership.

To create a support request:

  1. Sign in to community.auth0.com.
  2. Send a direct message to @support.
  3. Include the following information in the message:
    • A detailed explanation of the issue
    • Tenant name
    • Email address of the locked-out tenant administrator

NOTE: Community staff will validate the request and create a support ticket.

For assistance with an MFA reset, refer to the Account Locked: MFA Resets Requests FAQ.

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