Private Cloud - Cannot Add or Invite a Tenant Member

Knowledge Solutions
1

Overview

A tenant member was invited to a tenant in a Private Cloud but could not accept the invitation or log in.

Cause

  • The invited member’s account is not pre-created in the config tenant.
  • The Private Cloud uses a database (username + password) connection, and the invited user needs to reset the password before the first login.

Solution

Say a member with the email “someone@example.com” is to be invited to tenant X.

A. Tenant member in the config tenant with the “User - Edit” role: Pre-create the user.

NOTE: This step is only applicable if doing email/password login. This step does not need to be done if using SSO.

  1. Log in to the Auth0 dashboard for the Private Cloud.
  2. Switch to the config tenant.
  3. Navigate to User Management > Users and create a user with the email “someone@example.com”.

B. Tenant admin in the tenant X: Invite the member to the tenant.

  1. Log in to the Auth0 dashboard for the Private Cloud.
  2. Switch to the tenant X.
  3. Click Invite a Member in the top left dropdown.
  4. Assign desired permissions and send an invitation.

C. The invited tenant member: Reset the password and log in to the tenant X.

  1. Go to the Private Cloud’s login page.
  2. Request a password reset email by clicking the Forgot password? link.
  3. Find the password reset email, click the link, and set a new password.
  4. Find the invitation email, click on the invitation link, and log into tenant X using the new password.
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