Invited Tenant member cannot log in

Help
,
1

I have a free development account and have added one of my users as a tenant member. He is unable to log in, however. Why can’t he log in?

3

Hi @pmoran,

Could you elaborate on what kind of errors they are experiencing when they cannot log in?

It might be worth deleting their invitation and sending a fresh tenant invitation to your tenant. For more details, check out our knowledge article at How to Add New Tenant Members.

Thanks,
Rueben

4

They just see a “wrong email or password” message. I have tried changing their password, but that doesn’t help.

Thanks for the reply.

5

Hi @pmoran,

Can you clarify if they are able to login at all to the Auth0 Dashboard even if its their own tenant?

Thanks,
Rueben

6

They cannot log in to the Auth0 Dashboard at all.

7

Hi @pmoran,

Could you send me a DM of their email address to look into this further?

Thanks,
Rueben