Welcome to the Auth0 Community!
You’ve done a great job following the steps to create a user and send them a password reset email.
After inspecting your Auth0 tenant, I noticed you have configured an external custom SMTP email provider.
If you’re experiencing any issues with email delivery, I recommend taking the following steps:
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First, check your Auth0 logs to ensure that the emails are being sent successfully. This will help us verify that the emails are being processed correctly on our end.
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Second, head over to your custom SMTP Email provider dashboard. Within the dashboard, you should find a section dedicated to monitoring the activity of your sent emails. This section will provide more detailed information, including any potential errors and if there are any issues with the emails being sent.
I hope this helps!
If you have any further questions or need additional assistance, please don’t hesitate to reach out.
Thanks,
Rueben