I’ve canceled my subscription months ago and i keep getting charged monthly. My subscription is on Free plan but not sure how i can get refund and stop the monthly payment. Someone please help.
Welcome to the Auth0 Community!
I understand that you have canceled your Auth0 subscription, however your are still being charged for the previous plan and request assistance and a refund.
Please send a DM ( Direct Message ) to our @support group, forwarding all the information provided and confirming the email address of your Auth0 account and the name of the tenant where you are encountering this issue. You can click on " support" mentioned above and should have the option of sending a message to the group. The DM creates a private conversation where more sensitive details can safely be shared with us for troubleshooting.
We will be able to submit a Support case on your behalf, share all information with our Billing team who will be able to further look into the issue and assist you.
Have a great one,
Gerald